FAQ's

Frequently Asked Questions (FAQs)

📦 Where do you ship?

We currently deliver only within the United Arab Emirates (UAE).

🚚 How long does delivery take?

Orders are typically delivered within 3 to 5 working days after dispatch. Delivery times may vary depending on your location and product availability.

💳 What payment methods do you accept?

We accept:

  • Online payments

  • Cash on Delivery (COD) (where applicable)

All prices are listed in AED.

🔄 What is your return policy?

You can request a return within 7 days of receiving your order, provided the item is unused and in its original packaging.
For full details, please refer to our Return & Refund Policy.

❌ Can I cancel my order?

Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation is no longer possible.

📦 What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos or videos. We’ll arrange a replacement or refund.

🛍️ Are the product images exactly the same as the actual products?

We do our best to display accurate images and descriptions. However, minor variations in color, packaging, or design may occur.

📞 How can I contact Smart Arab?

You can reach us anytime through:

🔒 Is it safe to shop on Smart Arab?

Yes. We use secure payment gateways and take customer privacy seriously to ensure a safe shopping experience.

🇦🇪 Where is Smart Arab based?

Smart Arab is an online store based in the United Arab Emirates, serving customers across the UAE.